Terms of Service

1. Purpose and scope

These terms set out the conditions of use and the rights and obligations of WorktimeSoft (주식회사 워크타임소프트, the ‘Company’) and users of the games, related websites, mobile apps and customer support services that identify these terms as their conditions of use (the ‘Services’).

The Company may publish service-specific operating policies and product conditions in a game or on a linked screen. Operating policies apply within the scope of these terms. Changes materially affecting users’ rights or obligations follow the notice procedure in section 27. An individual agreement takes precedence to the extent that it complies with applicable law.

The sign-in methods, guest access, matches, currencies and paid content available in each game are described in that game. Provisions about a particular feature apply to Services that offer that feature. Using the same terms does not combine or transfer accounts, progress or currency between games.

2. Definitions

An ‘account’ identifies a user and manages their game records. A ‘registered account’ has completed the registration process, such as a supported external sign-in. A ‘guest account’ uses credentials stored on a device without connecting to an external sign-in.

‘Game data’ means information generated through use of the Services, including a nickname, displayed faction and country, progress, currency, cards, upgrades, matches and rewards. ‘Paid currency’ is currency purchased for money. ‘Free currency’ is provided without charge, including through gameplay rewards, events or purchase bonuses.

‘Paid content’ means digital content provided for payment, including paid currency, items and passes. An ‘app store’ is a provider of app distribution and in-app payments, such as Google Play or Apple App Store.

A family account consists of a guardian management account and linked children’s game accounts. The guardian management account manages child connections and consent. Each child’s game progress is stored separately.

3. Company information and support

Company: 주식회사 워크타임소프트 (WorktimeSoft) / Representative: 김란 / Business registration number: 263-81-03757 / Address: 인천광역시 서해구 솔빛로 55, 521동 3층 3호(청라동, 청라반도유보라), Republic of Korea / Customer support: [email protected]

The Company provides company information, these terms, the Privacy Policy, support and account-deletion links on its website and linked in-game screens. Information legally required for product sales is available on the relevant sales screen.

4. Contract formation and age requirements

A service contract is formed when you agree to these terms, complete registration and the Company approves your use of the Services. You must provide accurate information when registering.

Covenant Rise is available to players aged 12 or older. A higher binding age restriction imposed by local law or a distribution platform applies where relevant. Advisory ratings are distinguished from legal prohibitions on use; a content rating alone does not determine capacity to enter into a contract or consent to personal-data processing. In Korea, registration and guest access for children under 14 begin only after the required legal guardian’s consent and verification for collection and use of personal data are completed. Age requirements for other Services are provided in their service information.

A minor must obtain a legal guardian’s consent when entering into a contract that requires it. The minor or their legal guardian may cancel a contract made without that consent. Statutory limits on cancellation under the Civil Act apply, including transactions within property the minor was permitted to dispose of, or deception that led the other party to believe the minor was an adult or had the necessary consent.

Under the Company’s Korean service policy, registration and gameplay for players aged 12–15 require consent from a parent with parental authority or another legal guardian. The necessary consent to collection and use of a child’s personal data is separately confirmed for ages 12–13. Players aged 14–15 give their own consent to collection and use of personal data. Players aged 16 or older follow the ordinary registration process; reaching 16 does not mean reaching legal adulthood. New registration and gameplay for ages 12–15 are unavailable while the required legal guardian verification process cannot be provided.

5. Refusal or deferral of registration

The Company may refuse registration on objective grounds, including use of another person’s credentials, false required information, failure to meet age requirements, unlawful purposes or attempts to evade sanctions for a serious breach of these terms.

Where insufficient capacity, authentication failures or technical issues prevent service provision, approval may be deferred until the issue is resolved. Where notification is possible, the Company explains the reason. You may ask customer support to review the decision.

6. Sign-in and account management

Covenant Rise offers guest access after age verification and required consent. You may choose a supported Google, Apple or Facebook connection in the account menu. External connections use the provider’s account identifier; the player’s email and real name are not collected as game-account information. Players aged 12–15 may connect after guardian consent. Connection preserves existing game progress. If the external identity is already linked to another game account, you are guided through an account-switching process.

You must appropriately protect account and device credentials and promptly notify the Company if you discover account theft or abnormal use. To protect accounts and verify a requester’s authority, the Company may require signing in again or the minimum necessary supporting information.

In Services offering family accounts, a legal guardian can authenticate an email address they manage and connect a child’s game profile. The guardian must confirm that they are the child’s legal guardian, read the presented terms and required personal-data collection and use notices, and agree to each separately.

The family management email is the guardian’s contact address; the child’s own email is not required. Authenticating the same management email again identifies the existing guardian account. A shared email address does not combine children’s game accounts, progress or currency, or transfer them to another guardian. Connecting a child’s profile or changing a guardian requires checks of the relevant account and the requester’s authority.

Guardians must use an email address they manage and protect verification codes. Child-connection codes must only be used in the stated linking process. Management sign-in and recovery codes must not be shared with others. Using another person’s email or credentials, providing a false age or impersonating a legal guardian is prohibited. Where there are reasonable grounds for concern, the Company may request proportionate additional verification or restrict the relevant feature until verification is complete. You may request a review through customer support.

Do not use a real name, phone number, email address or other information identifying yourself or another person in a nickname. The Company may restrict or request changes to nicknames that disclose personal data, impersonate someone, contain abusive language or infringe another person’s rights.

A legal guardian may request withdrawal of consent to a child’s use, a family-connection change or account deletion at [email protected]. The Company checks the requester’s authority and the consequences and provides the necessary guidance. Withdrawal of required consent may restrict the child’s use of the Services. Changing or deleting a guardian management account does not automatically delete or transfer other family members’ accounts or progress. Family linking and registration consent are not blanket permission for all paid purchases and do not restrict a minor’s statutory right to cancel a contract.

You can change a family management account’s linked email while authenticated with the existing email, after verifying the new email. The change applies to all family members connected to the same management account. Game progress and external sign-in connections are preserved. Retaining an email connection is distinct from a legal guardian’s consent and authority; applicable local law governs required consent and the exercise of rights.

Where a family connection exists, a family manager authenticated through the linked email can see the connected game names and nicknames. Even after a player reaches adulthood, a manager using the existing email can continue to see this information until the linked email is changed or the family connection is ended. The family management screen does not show player IDs, ages, connection or battle records, currency balances or purchase history, and management authentication cannot be used to enter the game. Change the linked email through family account management on the website. Requests to change or end an individual member’s connection or withdraw consent are handled by customer support after identity and authority checks.

7. Guest access

Guest access and account connection are available in games that support them. The 30-day expiry and age 12–15 and age-16 transition rules below apply to Covenant Rise in the Republic of Korea. Rules for other games are provided before use.

Ordinary guest accounts cannot make paid purchases. Device replacement, app removal or deletion of saved credentials may make account recovery difficult. An ordinary guest account without an external sign-in connection expires 30 days after its last activity and is then deleted with its game data during periodic cleanup.

Connecting to a new external sign-in identity preserves access to that guest account’s records. Combining currency or match records with another account that already has progress is not supported. To retain an ordinary guest account, connect an external sign-in before it expires.

Core gameplay for ages 12–15 is available to accounts that meet registration requirements after guardian consent. Free chat, private messages and external account connection before approval are restricted. At age 16, ordinary access permissions apply, while guardian consent records remain for their retention period. Account connection preserves the existing internal user ID (UID) and progress without overwriting or combining them with another account’s records.

Game accounts and progress of members who join a family account with guardian consent are excluded from the ordinary guest 30-day expiry deletion. A change in age does not automatically remove the linked email. Use the game’s sign-in method to enter the game. Management email authentication is not a game sign-in method, so connect an external sign-in before changing devices or signing out. If you lose access, you may request recovery through customer support after ownership verification. Family accounts without an external sign-in connection cannot make paid purchases.

8. Service territory and equipment

The territory in which the Services are provided under these terms is the Republic of Korea. Available platforms, supported devices and operating systems are described in the service information. Use outside the normal scope of provision, such as circumventing sales-region restrictions or using another person’s payment information, may be restricted.

You provide the device and internet connection needed for the Services. Network charges depend on your carrier agreement. External sign-in and app-store use are also subject to the relevant provider’s conditions.

9. The Company’s obligations

The Company complies with applicable law and these terms and takes the measures necessary to provide stable Services. On discovering an outage or data damage, it investigates the cause and impact, takes technically feasible recovery measures and provides information needed for use. Settlement of paid content and compensation where recovery is impossible or delayed follow sections 14 and 26.

The Company handles legitimate enquiries and appeals and protects personal data under its Privacy Policy. Before purchase, it provides the paid content’s description, price, availability period, delivery conditions, withdrawal conditions and legally required probability disclosures.

10. Users’ obligations

You must comply with applicable law, these terms and published operating policies. You must not use another person’s account or payment method without permission, impersonate the Company, an operator or another user, or infringe another person’s rights.

Without the Company’s prior permission, you must not sell, rent, transfer or exchange accounts, game currency or items for cash, or commercially resupply the Services. The Company does not guarantee performance of unauthorised external transactions or the reliability of their counterparties.

11. Prohibited misuse

Prohibited conduct includes altering software or communications, using unauthorised automation such as bots or macros, exploiting bugs, forging purchase evidence, obtaining duplicate rewards, attacking servers, bypassing authentication, manipulating match outcomes or interfering with others’ ordinary play.

The Company may recover or correct currency, items, match records or rewards obtained through error or misuse to the extent established by its findings. Reasons and scope are explained under section 16. If you discover a vulnerability or error, report it to customer support without exploiting or spreading it.

Obtaining refunds through false statements or forged evidence, or concealing a previous refund to obtain another refund or delivery of content for the same transaction, is prohibited. The Company may seek return of unjustified benefits established by transaction, delivery and refund records and take action under section 16. A simple application error or a legitimate refund or dispute-resolution request is not treated as such conduct.

12. Nicknames and user-submitted materials

Your in-game nickname, selected country and faction, and some game records may appear to opponents or in rankings. Nicknames involving impersonation, unlawful expressions, another person’s personal data or infringement may be subject to a change request or display restriction.

Rights in text, images and other materials submitted to customer support remain with the relevant rights holder. The Company uses them as necessary to handle enquiries, establish facts and resolve disputes, and does not use them in advertising without separate consent.

13. Game data and results

Account currency, server-stored progress, match outcomes and rewards are processed using verified server records. Communication delays or display errors are corrected after checking transaction and usage records. You may ask customer support to investigate an error.

Practice progress and settings stored only on a device may not transfer or synchronise to another device. Depending on matchmaking conditions, Covenant Rise may match you with an automatically controlled opponent; this is identified on the game screen.

14. Maintenance and temporary interruption

The Company may temporarily interrupt the Services for maintenance, security measures, updates or recovery. Planned maintenance is announced in advance with its reason and schedule. Where advance notice is difficult, such as for a security incident or emergency outage, the reason and measures taken are explained afterwards.

If paid content cannot be used for a reason attributable to the Company, it takes measures such as extending the use period, restoring access or providing a refund in accordance with applicable law and consumer dispute resolution standards.

15. Changes to content and game rules

The Company may change content, card performance, rewards, matchmaking and game rules to improve fairness, stability and quality. Changes expected to materially disadvantage users are announced in advance with the reason, effective date and main details. Urgent security measures may be taken first to the extent necessary, followed by an explanation.

A particular card’s performance, win rate, ranking or in-game exchange value is not guaranteed to remain unchanged. However, if changes to the agreed description or essential use value of paid content prevent performance of the contract, the Company takes necessary measures such as providing an alternative, terminating the contract or refunding payment under applicable law.

16. Restrictions and appeals

Depending on the nature of a breach, intent, repetition and extent of harm, the Company may issue a warning, restrict a feature, temporarily suspend access, recover unjustified benefits or terminate the contract. Necessary action may be taken without prior warning for a serious breach or urgent prevention of harm.

The Company informs you of the reason, scope and duration of a restriction and how to appeal. Details that cannot be disclosed for security or protection of third-party rights may be withheld. You may appeal to [email protected]. Within 15 days of receipt, the Company provides the review outcome or explains why further checks are needed and the processing schedule.

If the grounds for a restriction are found to be incorrect, the Company lifts the measure or corrects the records. Settlement of paid content and compensation associated with a restriction are handled separately under applicable law and the circumstances of the breach.

17. Currency and items

Game currency and items are rights to use them within the relevant Service, not legal tender. Paid amounts are managed separately from free and bonus amounts. Covenant Rise diamonds are deducted from the free balance first, then from the paid balance for any shortfall. Currency spending order in other games is explained on their purchase or use screens.

Unless otherwise stated, currency and items cannot be transferred to another account or exchanged for cash. Currency and items provided free of charge are not themselves refundable for cash. Withdrawal regarding benefits included in a purchased product and settlement of its paid portion follow the product conditions and applicable law.

Eligibility, number of grants, use periods and conditions for free events and rewards are stated in the relevant event. You receive benefits to the extent that you meet those conditions. A previous free grant does not guarantee recurring or permanent availability of the same benefit. Benefits already granted or whose conditions have been met are not retrospectively cancelled without justified grounds.

18. Purchasing paid content

Paid content can be purchased using a registered account. Availability, product contents, price, use period, grant conditions and purchase limits are displayed on each product screen. Payments use Google Play or Apple App Store in-app purchases. The Company does not offer direct web payments or a separate alternative payment method.

You must check the purchasing account, product and amount. The guardian consent and cancellation provisions in section 4 apply to a minor’s purchases. The Company may check the relationship between the minor and legal guardian and the purchase circumstances to the minimum extent needed to handle a cancellation request.

Use periods and reward conditions for time-limited products such as passes are stated on the purchase screen. If auto-renewing subscriptions are offered, the renewal interval, charge and cancellation method are separately explained and the required consent is obtained.

19. Purchase verification and delivery

The Company delivers content after verifying the app-store purchase evidence, product and purchasing account. An agreed delivery time applies where specified. If delivery is impossible, the Company promptly explains why and refunds the payment or takes the necessary refund measures within the statutory deadline.

If delivery is incomplete because of a communication failure or similar issue, you may check its status through purchase restoration or customer support. Content is not delivered twice for the same transaction. Where app-store cancellation, refund or fraudulent payment is established, corresponding content may be recovered or delivery stopped. A legitimate cancellation or refund request is not itself treated as misuse.

20. Right of withdrawal

You may withdraw from a paid-content purchase within seven days after receiving the contract details. If delivery occurs later, the period is seven days from receipt of the content or the start of delivery. A different period prescribed by applicable law, including where contract documents were not provided, applies where relevant.

Withdrawal may be restricted in legally specified cases, including content whose value has materially decreased through use or digital content whose supply has begun. Before purchase of immediately applied products, products whose contents are determined on opening, and similar products, the Company states the grounds for restriction and takes required measures such as providing a trial or sufficient product information. If those statutory measures were not taken, withdrawal is not restricted on that ground. Separately divisible content whose supply has not begun is considered separately.

If content differs from its description, advertising or contract, you may withdraw within three months of delivery and within 30 days of discovering, or being able to discover, the discrepancy. Merely receiving free benefits or using some benefits does not uniformly remove statutory withdrawal rights for all products.

Requests may be made to [email protected] or through the refund process of the app store used for payment. The Company may request the order number, purchasing account and other information needed to verify the transaction. Withdrawal in writing or by electronic document takes effect on the date it is sent, in accordance with applicable law.

21. Refunds and overpayments

If you withdraw from a digital-content purchase under section 20, the Company refunds the payment it received within three business days of withdrawal. If payment cancellation is needed, it promptly requests cancellation from the app store or payment provider. Statutory late-payment compensation is paid where the legal refund deadline is exceeded.

Content subject to withdrawal and associated benefits may be recovered or disabled. No penalty or damages are charged for statutory withdrawal. Transaction records are checked to prevent duplicate refunds through the app store and the Company.

Verified overpayments are normally returned using the original payment method. If this is difficult, an alternative is agreed with you. Overpayments attributable to the Company are refunded in full. Where attributable to the user, costs are limited to necessary actual costs to the extent permitted by law.

Refunds other than withdrawal, such as early termination of a time-limited product or settlement of unused paid currency, are calculated using the product agreement, payment actually received, usage records and applicable law. The calculation is explained. Free grants are not counted as purchase payments, and amounts already refunded are not paid again.

Payments already returned or benefits already restored for the same transaction and loss are reflected in settlement under applicable law. Eligibility and scope of any free compensation beyond legal obligations follow its announcement. Providing it does not itself create an obligation to provide the same compensation for another transaction or outage.

22. Intellectual property

Rights in game code, characters, images, audio, trademarks, databases and screen layouts belong to the Company or the relevant rights holder. Under a valid service contract and these terms, you receive a personal, non-exclusive, non-transferable licence to use the Services while they are provided. You do not acquire ownership or intellectual property rights in the game, software, servers or content.

Reproducing, distributing or selling game materials, or reverse-engineering game software, without permission from the rights holder is prohibited. Uses permitted by applicable law and legitimate exercise of rights are not restricted.

Unless the Company expressly states otherwise, permanent provision of, access to or storage of a Service or particular content is not guaranteed. Agreed use periods and delivery conditions for paid content and rights under applicable law are governed by section 15 and sections 18–21.

23. External services and privacy

Google, Apple and Facebook sign-in and app-store payments are also subject to each provider’s terms and policies. If a provider’s changes or outages restrict a feature, the Company provides necessary information and responses and remains responsible under applicable law for matters attributable to it.

The Company may use cloud and business support tools to operate the Services. Processing of users’ personal data follows the Privacy Policy, which explains purposes, data categories, retention periods, processing by service providers, overseas transfers and how to exercise rights.

24. Account closure

You may request account closure after identity verification through the account-deletion function on the relevant game’s website or app. For Covenant Rise, use game settings or the account-deletion page at https://covenantrise.com/account/delete/. Once the request is confirmed, the Company blocks account use and processes sign-in connections and game data under its deletion procedure.

Deleted progress and currency cannot be recovered after account closure. Any Covenant Rise ranked match in progress is treated as surrendered as explained in the deletion notice. You may remove device-only data through device settings. Transaction and dispute records legally required to be retained are stored separately for the periods in the Privacy Policy.

Account closure and refunds are separate processes. You may request settlement of unused paid content before closure. Statutory refund rights may still be exercised afterwards where the transaction can be verified using an order number or other evidence.

25. Ending a Service

The Company may end a Service because of business closure, a change in business or management or technical circumstances that make continued operation difficult. At least 30 days before closure, it announces the date, reason, paid-content settlement process and contact details in the game and on its website, and notifies users through available contact details or individual in-service notices. If force majeure or similar circumstances prevent advance notice, information is provided as soon as that obstacle ends.

When a Service is closed under this section, use of the relevant online game and server functions ends on the closure date. Holding an account, currency or items, or purchasing content, does not itself require the Company to operate the Service indefinitely. Settlement of paid content on closure and users’ rights under applicable law follow the procedures below.

At closure, the Company settles unused paid currency, paid content with time remaining and undelivered content according to actual payments and usage records. Free grants are not refunded in cash unless otherwise agreed. No closure penalty is imposed on users where a Service ends for reasons on the Company’s side.

A dedicated refund contact, such as [email protected], remains available for at least 30 days after closure, and requests are processed under the announced settlement procedure. Expiry of that contact period does not extinguish remaining statutory claims. Personal data is erased or stored separately according to its purpose and statutory retention period when the Service ends.

26. Damages and liability

Where the Company or a user breaches applicable law or these terms and causes loss to the other party, liability depends on fault, the occurrence of loss and causation. Applicable law determines the extent of compensation and burden of proof.

The Company is not liable for loss caused by force majeure such as natural disasters, a user’s equipment or network, or an external provider’s outage where no fault is attributable to the Company. The same principle applies to free content. Liability for the Company’s intentional misconduct, gross negligence or matters that cannot legally be excluded is not restricted.

Damages for non-performance cover ordinarily arising loss. Loss caused by special circumstances is compensated under applicable law where the responsible party knew or could have known of those circumstances. Fault of the injured party in causing or increasing the loss is taken into account as provided by law.

27. Notices and changes to these terms

The Company provides necessary information through appropriate means such as in-service notices, registered contact details or website announcements. Matters materially affecting users are individually notified under applicable law and these terms.

Changes to these terms are announced with their content, reasons and effective date at least seven days before taking effect. Adverse or important changes are announced at least 30 days in advance and individually notified to existing users, with a comparison of the old and new wording. The Company explains how to accept or reject the changes and checks the user’s agreement before applying them.

You may terminate the contract if you do not agree to changed terms. Where the changed terms cannot apply to an existing contract, the previous terms continue. If justified reasons make continued provision under the previous conditions difficult, the Company explains those reasons and follows contract termination and settlement procedures under applicable law.

28. Governing law and dispute resolution

Matters not covered by these terms are governed by the laws and relevant regulations of the Republic of Korea. The court with jurisdiction over a dispute is determined under the Civil Procedure Act and other applicable law.

You may contact [email protected] or use dispute-resolution procedures of bodies such as the Content Dispute Resolution Committee or Korea Consumer Agency. The Company considers users’ views and consults with them to resolve disputes reasonably.